Response Time
Support is ready to help with questions, account-related issues, technical concerns or general feedback. Contact the team via live chat, email or phone for fast assistance. Use live chat for urgent account problems, email for documents, payments and privacy queries, and phone for immediate help. Staff can guide you through deposits, withdrawals, verification steps and basic troubleshooting. Options include A$ payment queries, account security requests and feedback. Accessible across Australia on mobile and desktop. Local A$ billing supported.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email support and enquiries) |
| General enquiries | [email protected] (billing, site queries, corporate) |
| Affiliate enquiries | [email protected] (partnerships, marketing programs) |
| Payments | [email protected] (deposits, withdrawals, crypto) |
| Privacy | [email protected] (data protection and policy) |
| Phone | +61 3 4592 7814 |
| Working hours | Mon-Fri, 09:00-18:00 (AEST) |
Email Support
Email is our preferred contact method for detailed requests, account-related issues or any situation needing explanations or supporting documents. Please include a clear subject line, your full name, account ID and current contact details to help us process your enquiry faster. Missing or unclear info can cause delays, so double-check attachments and contact details before sending.
Contact Form
Response Time
Support is available via live chat and email. Most inquiries are answered within one business day. Simple account or payment queries are usually resolved quickly; more complex matters, such as detailed document checks or cross-department investigations, may take longer depending on their nature. If your issue needs extra time we'll keep you updated with progress and expected timelines.
Feedback
Tell us what you think - send feedback, suggestions or ideas to help improve Pokienations. Submissions are read carefully and used to refine site features, promotions and usability. If you spot a bug or have a suggestion for games, payments or mobile performance, let us know. We appreciate your input and use it to make the site better for everyone.