Terms and Conditions
Welcome to Pokienations Terms and Conditions. This page sets out the rules governing use of the site and the relationship between us and account holders. It explains account duties, eligibility, payments, bonus fundamentals, dispute procedures, and how we update these rules. Read carefully before registering or using services. Continued access or play indicates acceptance of the current Terms and Conditions. Contact support for questions or clarifications about specific account matters.
Account responsibilities
Registration and verification
Create one personal account only. Provide accurate name, date of birth, contact details and any documentation requested for identity checks. KYC documents may include passport, driver licence or proof of address. Verification is required before certain withdrawals and account actions.
Account security
Keep login details confidential. Notify support immediately if you suspect unauthorised access. We may suspend or close accounts for fraud, chargebacks, underage use or breach of these terms.
Eligibility requirements
You must be at least 18 years old. One account per person. Access depends on local rules and account eligibility. Residents of restricted jurisdictions are not permitted to register. Use of VPNs to bypass geo-blocks is prohibited.
Acceptable use of the service
Use the platform for lawful gambling only. Prohibited conduct includes collusion, automated play, advantage play designed to exploit bonus mechanics, identity fraud, and attempts to tamper with games or systems. Do not use offensive or abusive language with support or community features.
Bonuses and promotions
Promotions require opt-in where applicable and may be subject to minimum deposit criteria. Bonus credits and free spins carry wagering requirements and time limits. Wagering contributions vary by game and some games may be excluded or limited when wagering with bonus funds. Maximum bet limits apply while wagering on bonus funds. Abuse of bonus terms may result in bonus voiding and account restrictions.
Deposits and withdrawals
Payments
Acceptable payment methods include major cards, e-wallets, some local methods such as PayID and POLi where offered, and selected cryptocurrencies. Minimum deposits and transaction limits apply and are shown at cashier. Deposit availability is immediate for most methods.
KYC and limits
Withdrawals require verification and may be subject to minimums and caps. We may apply daily and monthly withdrawal limits. Withdrawal methods and processing times differ by option and may incur external fees charged by banks or payment providers.
Dispute handling
Raise disputes with support via live chat or email and provide relevant evidence. We will review and respond. Decisions are taken in line with these terms. If you remain dissatisfied follow the escalation steps in the Terms and Conditions section of the site.
Updates to the terms
Terms may be updated from time to time. Changes take effect when posted on the site. Check this page regularly. Continued use after changes constitutes acceptance of the revised terms.